Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when requesting a return. Items that are marked as final sale or clearance cannot be returned.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We are not responsible for items lost or damaged during return shipping. If we provide a prepaid return label, the cost of return shipping will be deducted from your refund.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Be sure to follow the return process outlined above to ensure a smooth transaction.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened software, personal care items, and any items that have been customized or personalized. If you are unsure whether an item is returnable, please contact us before making a purchase. We will clarify the return eligibility of specific items upon request.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 48 hours for a response during busy periods. Thank you for shopping with us at gizmohavens.com.